Monster Vision Insight Focus Premium 4K UHD Webcam

I posted the following down in someone else's thread, but thought I should put it in here, as well: ----------------------------------------------------------------------------------------------------- I sent a support request for a refund, clearly spelling out that the basis for my request was that the item was not-as-advertised (60fps vs 30fps for 4K) and received a rejection on the first try: "After reviewing your order, we are unable to facilitate a return for the Monster Vision Insight Focus Premium 4K UHD Webcam as we only offer returns for items that arrive damaged, defective, not-as-advertised, or are missing components. Any issues must be reported within 30 days of delivery." I have responded with a more forceful demand, and included my explicit reasoning: In the SPEC table, that is included in your message to me, the resolution and frame rate are specified as: Resolution: 3084 x 2160 (4K)  (sic) Frame rate: 60 fps However, after receiving the camera I discovered, from the packaging, that the frame rate is actually: 30 FPS @ 4K Ultra HD (up to 3840 x 2160p) 60/30 FPS @ 1080p Full HD (up to 1920 x 1080p) This is, clearly, NOT AS ADVERTISED... I purchased the Monster Vision™ Insight Focus Premium 4K UHD Webcam from Drop because you said that the frame rate/resolution was 60 fps at 3084 x 2160 (4K) (sic), but the camera, according to Monster®, has a frame rate of 30fps at 3840 x 2160p. I hope that this gets a more focused response. That is, I hope that the representative is explicit in explaining why the differences above do not constitute 'not-as-advertised'. Have you (or anyone else) tried to get a refund? I'll post back on progress. = s.west

I sent a support request for a refund, clearly spelling out that the basis for my request was that the item was not-as-advertised (60fps vs 30fps for 4K) and received a rejection on the first try: "After reviewing your order, we are unable to facilitate a return for the Monster Vision Insight Focus Premium 4K UHD Webcam as we only offer returns for items that arrive damaged, defective, not-as-advertised, or are missing components. Any issues must be reported within 30 days of delivery." I have responded with a more forceful demand, and included my explicit reasoning: In the SPEC table, that is included in your message to me, the resolution and frame rate are specified as: Resolution: 3084 x 2160 (4K)  (sic) Frame rate: 60 fps However, after receiving the camera I discovered, from the packaging, that the frame rate is actually: 30 FPS @ 4K Ultra HD (up to 3840 x 2160p) 60/30 FPS @ 1080p Full HD (up to 1920 x 1080p) This is, clearly, NOT AS ADVERTISED... I purchased the Monster Vision™ Insight Focus Premium 4K UHD Webcam from Drop because you said that the frame rate/resolution was 60 fps at 3084 x 2160 (4K) (sic), but the camera, according to Monster®, has a frame rate of 30fps at 3840 x 2160p. I hope that this gets a more focused response. That is, I hope that the representative is explicit in explaining why the differences above do not constitute 'not-as-advertised'. Have you (or anyone else) tried to get a refund? I'll post back on progress. = s.west

Yes, as I stated in my 'Discussions' post, the Drop website states 60fps, while the box (once you have it in your hands) makes clear that the frame rate is resolution-dependent: 30fps @ 4k, and 60/30fps @ 1080p. Since my purchase was based on the 60fps, I too want a refund.